Frequently Asked Questions
Everything you need to know about your Dualtron experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags still attached. Simply use our online portal to generate a prepaid return label.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Are your materials sustainably sourced?
Dualtron is committed to ethical fashion. We work closely with suppliers who prioritize organic cotton, recycled polyester, and fair labor practices across our entire supply chain.